![]() ![]() Please be prepared with a detailed description and photos of the damage or defect before contacting us. If you do not know your order number, please visit the My Orders page in your online account. It is important that you contact us before returning the item, so that we may assist you with next steps.īefore you call, please have your order number available. If you receive an item that is damaged or defective upon arrival, please contact Customer Service within 7 days of delivery at 1-84 or. We reserve the right to request valid identification prior to accepting merchandise for a return in-store. Online returns within the specified time frame of the order date listed on your order confirmation email will be accepted at CAA retail stores for items that are unused/unworn, in original packaging and with all paperwork, parts, and accessories for credit of the purchase price. Items purchased at can be returned in-store at any CAA Store location. Please note that you may experience some delays with online return and refund processing, as we're taking extra care in our warehouse.ĥ) Please be sure to keep note of the 16-digit tracking number appearing on the return label as it is the only way to track your package and confirm delivery on CAA will not be help responsible for lost or stolen packages. From the date your return parcels arrives at our warehouse, please allow up to 10 business days for your return to be processed and 1-2 billing cycles for the return to appear on your credit card statement. Simply follow these steps:ġ) Carefully pack the items you wish to return in the original box/bag if possible.Ģ) Affix the pre-paid return label to the package making sure to cover up the original delivery label.ģ) Drop off your package at any Canada Post location.Ĥ) Refunds will be processed back to the original card of payment. Returning your online purchase is free and easy with the enclosed pre-paid Canada Post return label. Contact customer service at 1-84 or before placing your order. If you wish to buy the same article of clothing or hat (same colour) in a different size, but it is no longer on sale, we’ll match the initial purchase price. If you wish to exchange an item, you must return the item by following our Return Instructions and purchase a new item through at current selling price or exchange at one of our CAA Stores (note that some items are online only and are not available in-store). Unfortunately, we do not accept exchanges online. Worn or dirty items including clothing, hats, footwear, accessories and luggage.Products associated with hygiene including but not limited to:.The following items are considered FINAL SALE and are not eligible for a refund: Non-members: within 30 days of purchase.CAA Members: within 90 days of purchase.Not be an item included in the Return ExceptionsĬAA reserves the right to refuse returns that do not respect these conditions upon inspection and ship the product back to the customer.Be within the specified Return Time Frame.Have all paperwork, parts and accessories.Have all the original labels and tags attached.Alternatively, you can make a return or exchange at any open CAA Store within the South Central Ontario club territory (exchanges by mail are not offered).Ĭustomers are welcome to return their unused/unworn item, in original packaging, and with all paperwork, parts, and accessories and with the tags/labels still attached for a full refund, subject to the applicable rules.Īll products returned must be in original re-sellable condition. ![]() ![]() However, if you change your mind or the item is not as expected, you can always return your online purchase by mail. We are committed to providing a superior customer experience at every opportunity and we want you to love your CAA Store merchandise purchase. Light Weight Stretch Woven w/ HeiQ Soil Release Royal Robbins Women's Spotless Traveller Tank Dress Product Measurement Table: Fit Type Removable tie belt at the waist for custom fit and styling.Multiple pockets: front hand pockets, front hidden zip pocket, front hidden mesh pocket.HeiQ PFC-free stain and soil release technology fights stains and static.Featuring eco-friendly stain and soil release technology to eliminate one of travel's greatest problems.There are hand pockets and a couple of hidden pockets in the front, and the waist adjusts with a removable tie so you can tailor your fit. The polyester weave is airy, stretches, and is incredibly light and packable. And it’s worry free – if you spill some California red it'll wash right out thanks to our eco-friendly stain release technology. Fun and comfortable, this is a perfect dress for summer travel. ![]()
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